Smith & ARROW Shopping, Shipping, and Delivery FAQs

If your questions are not answered here, please contact us !

What are the delivery charges for orders ?
We have free delivery for all orders over $44.95.
When will you dispatch my order ?
We dispatch every weekday morning before 8:30am. If your order comes in after this time, it cannot be dispatched same day.

How long will delivery take ?
Sydney, Brisbane, Melbourne – two to three days. All other areas will be 3-4 days. WA and NT will take 5-8 days. If you need urgent delivery we can arrange this at an extra cost.

Can I pick up ?
Yes, but you need to pay for the order before pick up as we have no payment facilities on site. Our warehouse is located at Minto, Sydney.

What payment methods are accepted ?
1. Credit Card – either via this site, or by phone
2. Paypal
3. Direct Bank Deposit (this will take a day to clear)

Will I receive an invoice ?
If you request an invoice we will email it to, otherwise there is no paper invoice sent with the order. You will also get an order receipt once you order online.

Can I order in bulk ?
Yes. Email us and we can quote you.